Return, Exchange & Refund Policy

At Glacier Leather, we take pride in our craftsmanship. If you are not 100% satisfied with your purchase, our clear and simple return process is here to give you peace of mind.

You have 30 days from the date of delivery to request a return or a one-time size exchange on all eligible items.

If your item arrives damaged, defective, or incorrect, please let us know within 48 hours of delivery so we can resolve it as quickly as possible (see Section 4).

To be eligible for a return or exchange, your item must be:

•         Unworn, unwashed, and in the same condition as received.

•         In its original packaging with all tags attached.

•         Free from any scents (perfume, smoke, etc.).

The following items cannot be returned or exchanged unless they arrive defective:

•         Leather jackets or coats that are customized or made-to-order.

•         Items ordered in non-standard sizes.

•         Items marked as "Final Sale".

If your order arrives damaged, defective, or is not the item you ordered, please email us within 48 hours of delivery with your order number and clear photos or a video of the issue. Glacier Leather will cover all return shipping costs and arrange a replacement or full refund.

1.         Contact us: Email support@glacierleather.ca with your order number, the reason for your return or exchange, and photos or video if applicable.

2.       Get approval: Our team will review your request and reply within 1 business day.

3.       Ship your item: Once approved, we will send you the return address for our facility in Saskatoon, Canada. Please pack the item securely in its original packaging.

4.       Track your return: We recommend using a trackable shipping service and keeping your receipt until your return is processed.

Please note: Items sent back without an approved return request cannot be accepted.

•         Damaged, Defective or Incorrect Items: Glacier Leather covers all return shipping costs.

•         Change of Mind & Size Exchanges: The customer is responsible for return shipping costs.

Once we receive and inspect your returned item, we will email you to confirm whether your refund has been approved.

•         Refund Timeline: Approved refunds are issued to your original payment method within 5–7 business days.

•         Bank Processing: Depending on your bank or card provider, it may take a few extra days for the refund to appear in your account.

Each order is eligible for a one-time size exchange, subject to availability. Once we receive and inspect your original item, we will process and ship your new size or style.

If you paid using Klarna, Afterpay, or Shop Pay Installments, returns are just as easy:

•         Refunds: Your refund is sent directly to your payment provider, not as store credit.

•         Payment Plan Adjustment: Your provider will automatically update your payment plan. Any installments you have already paid will be refunded to your original card or bank account by the provider.

•         Klarna Customers: You can use the "Report a return" option in the Klarna app to pause your payments while your return is being processed.

•         Keep Your Plan Active: Please continue any scheduled payments until your refund is confirmed, unless paused by your provider, to avoid late fees.

•         Need Help? If you have any issue with your order or refund, please contact us first. We can usually resolve it faster than a dispute with your provider.

For any questions regarding your return or exchange, please reach out:

•         Email: support@glacierleather.ca

•         Phone: +1 639-896-1351

•         Head Office: Glacier Leather, 1351 Konihowski Road, Saskatoon, SK S7S 1L5, Canada

•         Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (CST). Saturday – Sunday: Closed

•         Response Time: We aim to respond within 1 business day.

Last Updated: September 28, 2026