Privacy policy

How Glacier Leather collects, uses, shares and protects personal information

Last Updated: October 4, 2026

OVERVIEW

This Privacy Policy explains how Glacier Apparel, operating the Glacier Leather brand ("Glacier Leather", "we", "us" or "our"), collects, uses, discloses and protects personal information when you visit glacierleather.ca (the "Site"), create or use an account, contact us, or purchase or return a product. It also explains the privacy choices and rights that may be available to you depending on where you live.

POLICY AT A GLANCE

We collect personal information that you provide directly to us, information generated when you use the Site, and information we receive from service providers involved in operating our store. Depending on how you interact with us, this may include:

·   Order and transaction information, such as your name, billing address, shipping address, items purchased, order value, transaction status, returns, exchanges and refund information.

·   Contact information, such as your email address, telephone number and any information you provide when you contact customer support or use live chat or WhatsApp links.

·   Payment-related information needed to process a transaction. Payment details are processed by Shopify and/or the payment provider you choose. Glacier Leather does not need to store your full payment-card number in order to fulfill your order.

·   Account and preference information, such as saved account details, communication preferences and newsletter subscriptions.

·   Device and usage information, such as IP address, browser type, device identifiers, time zone, cookie identifiers, pages or products viewed, referring pages, and interactions with the Site.

·   Information used for fraud prevention, security, chargeback handling, legal compliance, and protection of our customers and business.

We use personal information only for legitimate business and legal purposes, including to:

·   Process payments and orders, arrange delivery, provide order tracking, and administer returns, exchanges and refunds.

·   Communicate with you about your order, account, customer-service request, product inquiry or privacy request.

·   Provide, maintain, secure and improve the Site, our products, customer experience and business operations.

·   Detect, investigate and prevent fraud, misuse, security incidents, unauthorized transactions and other harmful activity.

·   Measure Site performance and understand how customers use the Site, including through cookies and similar technologies.

·   Send marketing or promotional communications where you have consented or where otherwise permitted by applicable law. You may unsubscribe at any time.

·   Comply with tax, accounting, recordkeeping, legal, regulatory and dispute-resolution obligations.

The Site and our service providers may use cookies, pixels, local storage and similar technologies to operate the store, remember preferences, keep the checkout secure, measure performance and, where enabled, support analytics or advertising. Some cookies are necessary for the Site to function, while others may depend on your choices or consent.

You can usually manage cookies through your browser settings and, where available, through the Site’s privacy or cookie controls. Blocking certain cookies may affect Site functionality, account features or checkout performance.

We may disclose personal information only as reasonably necessary to operate the store, complete transactions, provide customer service, protect our business, or comply with law. Recipients may include:

Shopify. We use Shopify to power our online store, checkout and related commerce services. Shopify processes customer information in connection with these services under its own privacy terms.

Payment Providers. When you choose a payment method, information required to authorize, process, refund or manage the transaction may be shared with the relevant payment provider, including Klarna, Afterpay, Shop Pay and other payment partners available at checkout.

Shipping and Logistics Providers. We share information such as your name, address, contact details and order information with carriers, fulfillment partners and related providers as necessary to deliver your order and resolve delivery issues.

Technology and Business Service Providers. We may use service providers for hosting, security, fraud prevention, customer support, communications, analytics, marketing or other operational functions. They receive information only as needed to provide their services or as otherwise permitted by law.

Legal and Business Purposes. We may disclose information if reasonably necessary to comply with law, enforce our terms, protect rights or safety, respond to lawful requests, or in connection with a merger, financing, reorganization, sale or transfer of all or part of our business.

Klarna, Afterpay, Shop Pay and other payment providers may independently collect and process personal information needed to assess, authorize or administer your payment arrangement. Their processing is governed by their own privacy policies and terms. If you use a Buy Now, Pay Later service, the provider may also process information relating to installments, refunds, payment-plan adjustments and related support requests.

We retain personal information for as long as reasonably necessary for the purposes described in this Policy, including to complete transactions, provide customer service, maintain business and financial records, prevent fraud, resolve disputes, enforce agreements and comply with legal, tax and accounting obligations. Retention periods may therefore vary depending on the type of information and the reason it is held. When information is no longer required, we take reasonable steps to delete, anonymize or securely dispose of it, subject to applicable law.

We use reasonable administrative, technical and organizational safeguards appropriate to the nature of the information we handle. Our store is hosted through Shopify and payment transactions are handled through secure checkout and payment systems. However, no method of internet transmission or electronic storage can be guaranteed to be completely secure, so we cannot promise absolute security.

Because we operate an online store and use service providers that may operate in Canada, the United States and other countries, your personal information may be processed or stored outside your province, state or country of residence. Privacy and government-access laws in those locations may differ from those where you live. Where required, we use appropriate measures to protect personal information transferred across borders.

Depending on where you live and subject to applicable law, you may have the right to request access to personal information we hold about you, ask us to correct inaccurate or incomplete information, request deletion in certain circumstances, withdraw consent where processing is based on consent, or object to or restrict certain processing. You may also have rights relating to data portability or targeted advertising in jurisdictions where those rights apply.

Canadian customers may generally request access to and correction of personal information held by organizations subject to applicable Canadian privacy law. Residents of the European Economic Area or United Kingdom may also have rights available under applicable data-protection law, including access, rectification, erasure, restriction, portability, objection and withdrawal of consent where applicable.

To exercise a privacy right, email support@glacierleather.ca. We may need to verify your identity before completing a request. We will respond within the timeframe required by applicable law. We aim to acknowledge and assist with privacy inquiries within 1 business day.

If you subscribe to our newsletter or otherwise agree to receive marketing, we may send information about products, launches, offers or brand updates. You can unsubscribe at any time using the unsubscribe link in a marketing email or by contacting us. Transactional and service messages relating to an order, return, refund, security matter or customer-service request may still be sent when necessary.

Our Site is intended for a general audience and is not directed to children under 13. We do not knowingly seek to collect personal information from children under 13. If you believe a child has provided personal information to us without appropriate authorization, please contact us so that we can review and, where required, delete the information.

The Site may contain links to third-party websites, applications or services. We are not responsible for the privacy practices of third parties. We encourage you to review the privacy policy of any third-party service before providing personal information to it.

We may update this Privacy Policy from time to time to reflect changes to our practices, services, legal obligations or operational requirements. The revised version will be posted on this page with an updated “Last Updated” date. Material changes may also be communicated by other appropriate means where required by law.

For privacy questions, access or correction requests, complaints, or other questions about how we handle personal information, please contact our Privacy Contact using the details below: