Shipping Policy

1. Shipping Within Canada

  • We offer fast and reliable shipping across all provinces and territories in Canada.

  • Processing Time: Orders are processed within 1–5 business days after payment confirmation.

  • Delivery Time: Standard delivery takes 3–7 business days, depending on your location.

  • Shipping Fee:

    • Free shipping on all orders over CAD $150.

    • A flat rate of CAD $25 applies to orders below $150.

  • Once your order ships, you’ll receive a tracking number via email to follow your package in real time.

2. International Shipping

  • We ship globally to most countries.

  • Processing Time: 1–5 business days.

  • Delivery Time: Typically 7–14 business days, depending on destination and customs clearance.

  • Shipping Fee: Calculated at checkout based on location and order weight.

  • Customs & Duties: International customers are responsible for any applicable customs duties, import taxes, or local charges.

3. Order Tracking

Once your order is shipped, you’ll receive a confirmation email with a tracking link. Tracking updates may take up to 24 hours to appear after dispatch.

4. Delays & Support

While we strive for timely delivery, external factors (such as weather, customs, or courier delays) may occasionally impact delivery times.
For any shipping inquiries, please contact our support team at support@glacierleather.com.

5. Lost or Damaged Packages

If your package is lost or damaged during transit, please notify us within 7 days of delivery. We’ll investigate and arrange a replacement or refund where applicable.