At Glacier Leather, we are dedicated to providing our premium leather products to customers worldwide. We strive for transparency in our delivery and returns process so you can shop with confidence.

We offer simple and seamless shipping for all our customers worldwide:

•         FREE Worldwide Delivery: Enjoy completely free standard shipping on all orders, with no minimum purchase required.

•         Delivered Duty Paid (DDP): All taxes, customs, and duties are fully paid by us. You will not face any unexpected charges or fees upon delivery.

•         Handling Time: All orders are processed and dispatched within 1–2 business days (Monday – Friday).

•         Order Cut-off Time: 5:00 PM (CST). Orders placed before the cut-off are processed the same business day. Orders placed after this time or on weekends will be processed on the next available business day.

Once your order is shipped, estimated delivery times are as follows:

Please note: Delivery times are estimates and may vary slightly due to carrier delays or customs inspections.

Upon dispatch, you will receive a shipping confirmation email containing a tracking number. You can use this number to monitor your package's status through our carrier's website at any time.

For all international orders (outside of Canada):

•         All shipments are sent Delivered Duty Paid (DDP).

•         Glacier Leather covers all import duties, VAT, and local customs taxes. You will not be asked to pay any additional charges or fees upon delivery.

•         If any customs duties are applied to your order, they will be covered by us.

•         Duties are typically paid online by our team in advance. However, if your parcel arrives with unpaid duties, please accept the delivery and make the payment directly to the carrier. Once paid, share a copy of the duty receipt with us for reimbursement.

•         In the rare event that you are charged any extra duties or taxes upon delivery, Glacier Leather will fully reimburse you. The reimbursement process may take up to 5-7 business days and will be issued via PayPal.

Please ensure your shipping address is up to date. Once dispatched, we are unable to reschedule delivery to a different address. Please contact the courier for further actions or solutions. In case the order stays undelivered, the item will not be received back, as courier return costs and duty charges can often exceed the value of the items themselves. In such cases, the package will unfortunately be destroyed, and we won't be able to process cancellations or returns.

If you have any questions regarding your shipment or return, please contact us:

•         Email: support@glacierleather.ca

•         Phone: +1 639-896-1351

•         Address: 1351 Konihowski Road, Saskatoon, SK S7S 1L5, Canada

•         Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (CST)

•         Response Time: We aim to respond within 1 business day.

Last Updated: September 28, 2026